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Who Terry may message first
These apps restrict accounts that message too many strangers. Terry keeps your accounts safe by starting only a few new conversations a day, each sent by a person, and answering everyone who writes to you without limit.
| Channel | Can Terry write first? |
|---|---|
| No. Terry answers people who wrote to you. | |
| Only if your workspace has reaching out first switched on. Terry writes the first message and a person sends it from the app. Up to 3 new conversations a day and 10 a week, by default. | |
| Telegram | Only if your workspace has reaching out first switched on. Terry writes the first message and a person sends it from the app. Up to 2 new conversations a day and 8 a week, by default. |
| Text (SMS) | Only to people who texted you or whose consent to text is recorded. An email reply is not consent to text. Texting is warm only. Someone who texted you can be answered as often as the conversation needs; the limit of a few texts a day is only for numbers that have not texted you. |
Before a first message can go
Reaching out first on Instagram or Telegram also needs all of this:
- A flow never writes first. Flows only answer people who wrote to you.
- The account has been connected for at least 24 hours.
- The person's record has a consent basis, a job title and a company.
- Proof the handle is public for business: Terry saw it on a page it fetched itself, with no "no solicitation" line beside it. On Instagram, a business or creator account also counts.
If the app tells Terry to slow down, that account stops sending first messages until our team lifts the pause. Someone who follows your Instagram account still needs reaching out first switched on, but does not use up the daily allowance.