Turn on and connect chat apps
Each app is switched on once by an admin, then connected with your business account from its tile under Integrations, Messaging. Nothing is charged until an account is connected.
- Switch it on. An admin opens Settings, Features, and switches on WhatsApp, Instagram and Telegram and then the app itself (Instagram, WhatsApp or Telegram). Both switches must be on. You can also tick the apps when you set up your plan. If an app is not offered, it is not available for your workspace yet.
- Allow the people. On Settings, Team and seats, under Paid connections, an admin ticks who may connect each app. Admins always may, and anyone who already has that account connected keeps it. More
- Connect. Open Integrations and find the app's tile under Messaging. Press it, then press Connect WhatsApp, Connect Instagram or Connect Telegram in the panel.
| App | How you connect |
|---|---|
| Scan the code with the WhatsApp app on the business phone. Keep that phone online. | |
| Sign in to the business account and approve the sign-in in the Instagram app. | |
| Telegram | Scan the code with Telegram on your phone. |
The tile then says Connected. If a connection needs attention, it shows in the Needs you row at the top of Integrations.
Once Instagram is connected, Social on the rail has an Instagram tab with your account and its messages in one place.
What it costs
Each connected chat account is billed per account, for any month it was connected: the bill counts the most accounts you had connected at once that month. The Billing page shows the price and what your plan includes. Nothing is charged for an app that is switched on but not connected. Every admin gets an email when an account is connected or disconnected.
In Classic
- Who may connect is on the Team page.
- Connect under Integrations, WhatsApp, Instagram, Telegram, with Connect on the app's card.
To switch dashboards, see The new dashboard.