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Terry calls

Instant video opens a video room that is live right now and puts the join link in your reply. On our own video server it is a Terry call, with a branded page, chat, people, captions, Add people, noise reduction and blur. When our server is not running, the room comes from your calendar's Google Meet or Teams, or from Zoom.

Start a call now

  1. Open the conversation in the Inbox, press Book and choose Instant video.
  2. In the panel that opens, press Instant video. Terry opens a room that is live now and puts a line with the join link into your reply box: "Happy to talk this through right now if you are free. Here is a video link that is live already: (link)".
  3. Press Send. You always send it yourself. Terry never sends a link on its own.
  4. Press Start the Terry call to join yourself.

In Chat, press Video in the conversation's header. The join link goes into the message box, and your own side of the call opens in a new tab.

To invite several people by email, see Group calls.

Where the room comes from

Terry tries these in order and uses the first one that works:

  1. A Terry call on our own video server, but only while that server is running and answering.
  2. A Google Meet or Teams room from your connected calendar. Nobody is invited; you send the link.
  3. A Zoom meeting, only if an admin set Zoom up.

If none of these can make a room, Terry asks you to connect your Gmail or Outlook under Integrations, because its calendar makes the link.

The rest of this page, and Terry in your calls and Let Terry take the call, are about Terry calls only. A Meet, Teams or Zoom room works the way those products do.

If our server stops after a link was sent, the link opens a page that says "This video room is not open right now" instead of a call that cannot connect.

The join link

The other person needs no account and no download; the link opens in their browser. The page carries your company's name and logo. The link works for 24 hours. Pressing Instant video again for the same person later lands you in the same room as the link you already sent.

Before joining

Everyone first sees a check screen:

  • a camera preview with a microphone level meter;
  • pickers for camera, microphone and speaker, and switches to turn the microphone and camera off;
  • Your name, as others will see it;
  • Reduce background noise (on by default);
  • a connection check, and a tip to use headphones when none are found;
  • one large Join call button.

If your workspace has Terry's notes switched on, the other person also sees the notes question here, with I agree to AI notes, join and Join without AI notes (see Terry in your calls).

In the call

The call shows the person speaking large with you in the corner, or everyone in a gallery. Names, a speaking ring, mute icons, connection bars and a call timer are on screen.

The control bar has:

  • microphone and camera;
  • Noise, to switch noise reduction on or off;
  • Share, to share your screen;
  • Raise, to raise your hand, and React, for a quick reaction;
  • Captions, live captions, available only while Terry's notes are on;
  • More: devices, background blur (off by default), the layout and, for you, Add people;
  • End call for you, Leave for everyone else.

The side panel has:

  • Chat: messages to everyone in the call. While Terry's notes are on, the chat is saved with them.
  • People: who is in the call, their microphone and camera, raised hands and, with notes on, who agreed to notes. You can ask someone to mute or remove them from the call.
  • For you only, when notes are on: Terry, Transcript and Notes (see Terry in your calls).

The other person's page never has your tools. They are left out of their page by the server, not just hidden.

Add people

Under More, Add people makes a join link for this call: A guest (someone on the other person's side) or A teammate (someone from your team). Copy the link or press Send by email. The link works for four hours. Each visit to it counts as its own person, so a forwarded link never shares one person's answer to the notes question.

A person you remove cannot open the call again with the same link.

When the call ends

You see "Call ended" and how long you were on the call. With notes on, you then see that Terry is writing your notes. The other person sees a thank you page with your company's name. Both sides can press Rejoin the call.

Questions

Is the call recorded? No. Nothing of the audio or video is kept. With Terry's notes on, only the text is kept (see Terry in your calls).

Why did I get a Meet or Zoom link instead? Our video server was not running at that moment, so Terry used the next room it could make.

In Classic

Open the conversation in the Inbox and press Instant video on it, then Start the Terry call. Everything else on this page is the same.