Terry Limited LLC, a Pennsylvania limited liability company ("we", "us"), provides the Terry service. Last updated 2 November 2026. Effective date: 2 November 2026. Version: 1.0.
This policy is part of the Terry Terms of Service (the "Terms"), published at https://terryai.io/terms and in force with them. It explains when a payment for Terry can be refunded and how to ask. Capitalised terms have the meaning given in the Terms.
1. Who processes refunds
1.1 Paddle is the merchant of record. Every Terry purchase is sold by Paddle.com, our reseller and merchant of record. Paddle takes the payment, charges any tax due and issues refunds. Your receipt comes from Paddle.
1.2 How to ask. Write to support@terryai.io from the email address on your account and tell us which payment you want refunded, or ask Paddle's buyer support at https://paddle.net or through the link on your Paddle receipt.
1.3 Every request is checked. We check every request against the account's usage before it is approved. We answer within 5 business days.
1.4 Where the money goes. An approved refund goes back to the original payment method through Paddle. Your bank may take a few days to show it.
2. Your first subscription payment
2.1 Full refund. Your first subscription payment can be refunded in full if you ask within 14 days of purchase and, by the time you ask, the workspace has used less than 10% of the AI credits included in the plan and has sent fewer than 50 messages.
2.2 Partial refund. If you ask within 14 days of purchase and the workspace has used more than that, we refund the unused days of the billing period, pro rata, minus the AI credits used. Credits used are valued at the price that https://terryai.io/pricing shows for AI credits beyond the plan.
3. Renewals
3.1 A renewal can be refunded if you ask within 14 days of the renewal date and the service was not used in that billing period.
3.2 Otherwise, cancelling stops the next renewal. You can cancel at any time from your account. You keep everything you have paid for until the end of the billing period already paid, and you are not billed again.
4. AI credit packs
4.1 Unused credits from a credit pack can be refunded if you ask within 14 days of purchase. The refund is pro rata on the unused balance of that pack.
4.2 Used credits are never refunded.
4.3 The refunded credits are removed from the workspace.
5. Usage charges
Monthly usage charges, such as extra seats, mailboxes, connected accounts, texting numbers and texts, and AI use beyond the plan, are refundable only when they were billed in error. Tell us within 14 days of the charge and we refund the amount billed in error.
6. Limits
6.1 One full refund. A customer, a company and a payment method can each receive one full refund under section 2.1.
6.2 No refund for a breach. There is no refund where the account broke our Terms or our Acceptable Use Policy at https://terryai.io/acceptable-use (for example spam, misleading messages or abuse of the service), or for an account we closed for that reason.
7. What happens on a refund
When a subscription payment is refunded, the subscription is cancelled and sending stops when the refund is issued.
8. Chargebacks
If you dispute a payment with your bank instead of asking us for a refund, the workspace is paused while Paddle handles the dispute. Asking us first is faster for you.
9. Your rights under the law
Nothing in this policy limits any right you have under the law where you live.
10. Changes
We may update this policy. We will post the new version on this page with a new date. A change applies to payments made after that date.