Credits and AI allowances

What an AI credit is, what uses credits, how to see what is left under Settings, AI and credits, and what happens when you run out.

Terry's AI work is counted in credits. A credit is 1,000 tokens of model work, which is roughly 750 words read or written. Your plan includes a number of credits each month, and the count starts again on the first of the month. Admins can also give each person their own allowance, so one busy person cannot use up the whole team's credits.

See what you have left

Open Settings, then AI and credits, under Writing and AI. The card This month shows:

• The workspace's credits used of its monthly total, with a bar.
• Your own allowances: one for Ask Terry and one for Outreach AI, with what is left.
• The date it all resets, such as "resets 1 Nov".

As a rough guide, a written email is about 10 credits and a template about 3. You can also ask Ask Terry, or Claude, "how many credits do we have left?"

What uses credits, and what does not

Two separate pools

Your allowance has two pools, so one can never drain the other:

• Ask Terry: questions you ask Terry.
• Outreach AI: drafts and replies.

If Ask Terry runs out, drafting keeps running, and the other way round.

When you run out

Terry tells you in plain words what ran out and when it resets. For example: "Your outreach AI allowance for this month is used up. It resets on 1 November. Templates still send at no AI cost, and an admin can add credits under Settings, AI provider." Messages that say AI provider mean Settings, AI and credits.

Until then:

• Templates still send.
• Messages you write yourself still send.
• Research uses only what is already on record.

For admins: set allowances

Open Settings, then AI and credits.

1. 1On the Limits card, press Edit. A short guide walks through each dial, then Check and save:

• Spend cap: a hard ceiling on what Terry may generate in a month. Past it nothing new is written until the month turns. Approved drafts still send and templates still work.
• Ask Terry: a Team pool for the month and a ceiling Per person.
• Outreach AI: credits each person may use on drafts and replies in a month.
• Heads up: at this share of any limit, a note goes out before anyone runs out.

Zero means no limit.

1. 2To see who used what, press the number of credits used on This month. The panel shows What it was spent on and Who used it.
2. 3Press Give a limit (or Change limit beside a person who has one). Pick the person, then choose:

• A different monthly limit: repeats every month until you change it. Leave a box empty to keep the team setting.
• Extra credits this month only: in the Ask Terry or the Outreach AI pool. They expire when the month turns.

Allowances reset on the first of each month. Only admins see Limits and Who used it.

For admins: the workspace total

The workspace's monthly credits come from your plan. Billing shows what is in your plan, what was added, what was used, and anything beyond the plan, with a breakdown of what the AI was used for. If your workspace has it switched on, Add credits on Billing buys more. You pick a bundle (for example 5,000 credits for $50, with a better rate on the larger ones), tick I understand to confirm the change to your invoice, and every admin gets an email. Bought credits count for the current month only. See Billing and your plan.

If your workspace has Buy more AI credits on Billing, a credit pack is different: you pay for it by card at checkout, and its credits last 12 months from the day you buy it. Each month Terry uses your plan's credits first and only then draws on packs, the oldest pack first, so what you do not use carries into the next months until the pack's 12 months are up. Billing shows each pack with the credits it has left and the date it lapses. A banner on Home and Billing tells everyone when 80% of the credits, plan and packs together, are used, and again when they are all used.

For admins: your own Anthropic key

If your workspace has Your own key switched on, an admin can save the workspace's own Anthropic key under Settings, AI and credits. Terry asks you to confirm the change to your invoice first. The key is stored encrypted on the knowledge service and is never shown again.

What runs on your key. Every model call Terry makes to write or read: first emails, follow-ups and replies, reading replies, Ask Terry and the coach, research and fit scores, company research, AI boxes in flows, flow reviews, templates Terry drafts, live call help and call notes, the website chat, and Terry answering the phone. A web search inside one of those calls runs on your key too. Anthropic bills you for that model work.

What stays on our account. The search index for your knowledge documents, transcribing calls, and Terry's speaking voice. The safety checks and the grounding check use no model at all.

Credits. Terry still counts every call in credits, and your plan's credits work as before. Credits beyond the plan bill at the platform rate, a share of the usual price per 1,000 credits, because the rules, checks and records still run on every call. Billing shows the rate.

Terry accepts an Anthropic key only. An OpenAI key would not be used for any of Terry's AI work, so it is not accepted.

Related

• Templates or Terry's writing
• Ten ways to get better AI results
• The new dashboard

In Classic

• Open Settings. The card AI this month at the top shows Whole workspace, Your Ask Terry, Your Outreach AI and the reset date.
• Admins: open Settings, then AI provider, and find AI budgets. Press Edit ceilings to set Ask Terry, team pool / month (credits), Ask Terry, per person / month (credits), Outreach AI, per person / month (credits) and Warn at (%), then Save.
• In the table of people, press Set limit for one person's ceiling, or Add credits for extra credits this month only.
• On Billing, the card AI credits this month shows the same totals.