Terry Limited LLC, a Pennsylvania limited liability company ("we", "us"). Effective date: 2 November 2026. Version: 1.2.
This policy is part of the Terry Terms of Service (the "Terms") and breaching it is a breach of the Terms. Capitalised terms have the meaning given in the Terms.
1. Why this policy exists
You are the sender of every message Terry sends for you. The Compliance Gate enforces the mechanics: sender identification, a working unsubscribe, suppression, consent checks, texting hours and volume caps. The relationship with each person you contact is yours. This policy says what you promise about your lists and messages, and what we do when the numbers say something is wrong.
2. Every list carries an attestation
2.1 Before Terry imports a list you must complete the List Attestation: where the list came from, where the people live, and that you have a lawful basis to contact each of them. Terry records the attestation against every Contact and we rely on it. A false attestation is a material breach.
2.2 You warrant that each list was not scraped or harvested from websites, directories, social networks or mail clients, and was not bought or rented unless you hold a written licence permitting your marketing use and record it at import.
2.3 Keep your source records for 3 years and produce them within 5 business days if we or a regulator ask.
2.4 Terry refuses to enrol a Contact whose recorded basis does not meet the audience tier of the flow. Cold and existing-relationship tiers are email only.
3. Jurisdiction rules the Compliance Gate applies
3.1 Outside the United States. We do not currently take Customers outside the United States, but a Contact may be anywhere. Where you message a recipient in Canada, Canada's Anti-Spam Legislation applies to that message and the Service enforces it: no message without an express or implied consent recorded on the Contact, implied consent expires, and every message identifies you and carries a working unsubscribe. A Contact whose country you have not told us is treated as requiring consent, so a blank country column will stop a send rather than guess.
3.2 United States (CAN-SPAM). Commercial email may be sent on an opt-out basis, but every message must carry your legal name, a valid physical postal address, a working unsubscribe and a truthful from-line and subject.
3.3 Texting (TCPA and state law). Texting is warm only: a text goes only to a person who replied to you, clicked a consent link, has an attested existing relationship or gave consent you recorded with a basis. Terry sends texts between 8 am and 9 pm recipient-local time, no more than three per number in 24 hours, with "Reply STOP to opt out" on every text. STOP is honoured instantly. No setting permits a cold text.
3.4 Calling. Automated calls go only to opted-in or replied audiences, with the identification, opt-out and recording announcement Terry speaks on every call, never to a number on your do-not-call list.
3.5 EU and UK residents may not be imported. Do not mislabel a Contact's country to reach a weaker rule.
3.6 Video calls, call notes and Terry's voice. Terry asks every participant other than the host before it takes notes, and before its voice speaks. You must not get around those questions or their answers. In particular:
4. Prohibited content
You must not send messages that are deceptive in their subject, from-name or claims; that impersonate any person or organisation; that contain malware or phishing links; that harass, threaten or discriminate; that target minors; that make guaranteed-savings or guaranteed-return claims without substantiation; or that promote adult content, gambling, cannabis, tobacco or vaping, firearms, payday lending, debt relief or credit repair, cryptocurrency offerings, multi-level marketing, get-rich-quick schemes, unsubstantiated health claims, political fundraising or anything unlawful where the recipient lives.
4.1 A first email may not claim a conversation that did not happen. Do not begin a subject line with Re or Fwd on a message that is not a reply, and do not write as we discussed, per our call, following up on our conversation, as promised or you asked about unless you actually spoke. Several states treat a misleading subject line as a deceptive practice with damages per message and the recipient's legal fees, and unlike most of this policy it does not depend on consent: it applies to honest recipients you were entitled to contact. Terry blocks these phrases when it drafts, and holds a campaign that carries one, but you can type them yourself and you must not.
4.2 Whatever your subject line promises, the first screenful of the message must deliver it. A subject that oversells what the email actually says is the most common way an otherwise lawful message becomes a deceptive one.
5. Sending identity and volume
5.1 Every mailbox maps to a real person on your team, and that person's name is the sender. Replies route to an inbox your team monitors.
5.2 Cold outreach from pooled mailboxes uses separate sending domains, never your primary domain. Those domains must be publicly traceable to you: registered in your name, or registered by us as your agent with your business named in the record. Privacy-shielded or lookalike registrations are not permitted. A sender hiding behind an untraceable domain is the fact pattern that has actually lost these cases, and it also destroys the deliverability the pool exists to protect.
5.3 Do not alter, remove or obscure the compliance footer, unsubscribe link or one-click unsubscribe headers Terry adds.
5.4 Respect per-mailbox daily caps and warm-up schedules. We may lower caps to protect deliverability.
5.5 Comply with the terms of every platform you connect. Automating a LinkedIn, WhatsApp, Instagram or Telegram account may breach that platform's terms and is at your risk. Do not use a messaging app to send bulk messages to people who have not contacted you, and do not add people to group conversations without their agreement. Do not work around the daily limits Terry sets for starting conversations and for answering people who wrote first, for example by spreading one campaign across accounts connected for that purpose.
6. Thresholds and automatic action
6.1 We monitor per mailbox, domain and flow. A pause threshold pauses new sends from that identity until we have reviewed together. A suspend threshold suspends sending across your account pending review.
6.2 A pause or suspension never stops unsubscribe, STOP or booking handling.
6.3 We tell you what triggered the action and what restores service. Two suspensions in 90 days, or one caused by a false attestation, may lead to termination.
7. Reporting and cooperation
Report any complaint, regulator contact or legal demand about messages sent through Terry to abuse@terryai.io within 2 business days, and cooperate with our investigation, including producing list-source records. Anyone may report abuse at abuse@terryai.io.
8. Changes
We may update this policy on 30 days' notice, or immediately where a law, carrier, registrar or mailbox provider requires it.